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Refund & Return Policy

TERMS OF SALE:

 -  Returns or refunds accepted as stated in our Refund Policy below. 

RETURN / REFUND POLICY

Returns or refunds accepted only if stated below. Exchanges are not permitted. Items received that are defective or damaged will be replaced with the same item free of charge.

Our policy lasts 30 days after item has been delivered.  If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. We only replace or refund items if they are defective or damaged. 

Refunds will ONLY be granted for items received damaged or if the customer deems it unsatisfactory. In order to be eligible for a refund, all conditions listed below must be met. 

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered but no refund will be given. 

If the delivery takes longer than 60 days from the day of shipment, we will send you the same item again free of charge or will give you store credit but refund will not be provided. 

For orders not received due to incorrect shipping addresses entered by the customer at time of purchase. Refund will not be granted but we will reship as necessary.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If we receive the item and deem it used or the damage was done to the item after being received, no refunds will be given. 

To request a refund, please email your request to support@redgefit.com

 In your email the following information MUST be included:
-  a receipt or proof of purchase
- an explanation in detail why you require a refund including pictures if the item is defective.
- tracking number for the return package. 

Please do not send your item back to the manufacturer. They will not provide a refund. 

Please mail the items back to our warehouse at the following address: 

46 Twilight Cres, Gloucester ON Canada K1J6M3

 Phone Contact: 1-800-987-7114

Email: support@redgefit.com

You will be responsible for paying for your own shipping costs for returning your item. 

EXCHANGES (if applicable)

Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.

Refunds
Our policy lasts 30 days. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@redgefit.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to our warehouse:

46 Twilight Cres, Gloucester ON Canada K1J6M3

 Phone Contact: 1-800-987-7114 

Email: support@redgefit.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

STANDARD SHIPPING TIME:

US Shipping Time Estimates

Approx: 7-14 Days
Busy Holiday Seasons: 14-25 Days

Covid Update: Some orders are taking longer due to extensive lines on US customs and thus orders can take up to 45 days to arrive. 

International Shipping Time Estimates

Approx. 14-25 Days

Busy Season : 20-40 Days

Please keep in mind delivery times listed above are our best estimate.Orders are often delivered sooner.

 

OTHER SHIPPING INFORMATION:

  • Tracking numbers may or may not be provided depending on the destination of the order. Tracking numbers will be provided once your order has shipped with request.
  • You will be responsible for any brokerage or customs duty fees based on your countries customs laws. In most cases any orders under $200 in value (depending on country) will not be required to pay any customs duties etc. **It is the customers responsibility to check with their local customs department for more information on any applicable fees**

Please do not panic if it does not show up immediately, we promise it's on its way to you :)

Please Note: 
- Once the item(s) has left our warehouse, Redge Fit is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP. Delivery time may vary.
-  Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 to 20 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond Redge Fit's control.
-  For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.

 

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

Cancellation Policy:

We accept 12 hours notice to cancel an order or update any changes such as quantity or Shipping Address information. Any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

Security:

  • To protect the security of both our customers and our store, Redge Fit may have to verify payment and order details with the customer before processing / shipping your order. This process could include a request to confirm your Identity and credit card information. We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth processing.
  • PAYPAL PENDING PAYMENTS
  • ***If you have paid for your order using a PayPal PENDING Payment, your order will NOT BE SHIPPED until the payment has been CLEARED and CAPTURED***
  • PayPal Pending Payments take an additional 10 days to clear. If using this payment method, please add 10 days to your delivery time as we WILL NOT under any circumstances ship any orders until payment has been cleared by PayPal.
  • PayPal Pending Payments that ARE NOT captured will be cancelled.

 

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